Shipping policy
Last updated: September 2026
Bonbon Bar Inc. (“Bonbon Bar,” “we,” “us,” or “our”) currently ships online orders anywhere in Canada, except Yukon, the Northwest Territories and Nunavut. Free in-store pickup is also available.
1. Order processing
Orders are generally prepared within 1 to 2 business days, Monday through Friday, excluding statutory holidays.
Processing may take longer during busy periods, promotions, or holidays. Processing time is additional to delivery time.
Once your order ships, you will receive a confirmation email containing the available tracking information. Please allow up to one business day for the first updates to appear on the carrier’s website.
2. Shipping charges
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Standard shipping is free on orders of $75 CAD or more, after discounts and before taxes.
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A flat $15 CAD shipping charge applies to orders under $75 CAD.
The applicable order total and shipping charge are displayed at checkout before the order is confirmed.
The free-shipping threshold is calculated using the value of eligible merchandise. Gift cards, taxes, and shipping charges do not count toward the threshold.
3. Delivery times
Orders are shipped on business days. Delivery time begins once the order has been transferred to the carrier.
Delivery times displayed at checkout or provided by the carrier are estimates. They may vary depending on the destination, product availability, parcel volume, weather conditions, and other circumstances.
A signature may be required depending on the carrier, destination, or value of the order. If no one is available at the time of delivery, the carrier may leave a notice explaining the pickup or redelivery options.
4. Carriers
We use recognized carriers, including Canada Post, UPS, FedEx, and Purolator.
Bonbon Bar reserves the right to select the carrier and delivery service best suited to the destination and order.
An order may be shipped in more than one parcel depending on product availability or size. No additional shipping charge will apply when Bonbon Bar decides to divide an order into multiple shipments.
5. Heat-sensitive products
Certain products, including chocolate and some candy, may be sensitive to heat or cold.
We take reasonable precautions when preparing orders, but we cannot control the temperature or conditions to which a parcel is exposed after it is transferred to the carrier.
To help reduce the risk:
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Monitor your tracking information;
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Avoid leaving the parcel outdoors;
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Retrieve it as soon as possible after delivery;
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Use an address where someone can receive the parcel whenever possible.
If a product arrives in a condition that concerns you, email bonjour@bonbon-bar.com within 48 hours of delivery and include photographs of the product and packaging. We will assess the situation under our Return and Refund Policy.
6. Delivery delays
Delivery delays may occur because of carrier operations, weather, periods of high parcel volume, or other circumstances outside our control.
If your order appears to be delayed, first review its tracking information. You may then contact us at bonjour@bonbon-bar.com if you need assistance.
Nothing in this section limits consumer rights provided by applicable law, including rights arising from a significant delay or failure to deliver an order.
7. Lost, stolen, or delivered-but-missing parcels
If tracking shows that your parcel was delivered but you cannot locate it:
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Check around the entrance, with other occupants, and, where applicable, with reception staff or neighbours;
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Review the delivery notice and tracking details;
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Contact the carrier;
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Promptly email bonjour@bonbon-bar.com with your order number.
We will work with you and the carrier to investigate. A carrier investigation may be required before a replacement or refund can be provided.
Each situation will be assessed based on its circumstances and in accordance with applicable law.
8. Shipping addresses
Customers are responsible for checking that their shipping address is complete and accurate before confirming an order.
If you notice an error, email bonjour@bonbon-bar.com immediately. We will try to correct the address if the order has not yet been processed or shipped, but we cannot guarantee that a change will be possible.
Bonbon Bar is not responsible for delays or additional charges resulting from an incorrect or incomplete address supplied by the customer, subject to applicable law.
9. Refused, unclaimed, or returned parcels
A parcel may be returned to us because of:
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An incorrect or incomplete address;
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Unsuccessful delivery attempts;
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Failure to collect it within the carrier’s allowed period;
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Refusal of delivery.
We will contact the customer after the parcel is returned to us.
Original shipping charges are non-refundable, and additional charges may apply to ship the order again when the return results from an addressing error, refusal, or failure to claim the parcel.
Food products that can no longer be safely resold might not qualify for a refund. Any decision remains subject to applicable law and our Return and Refund Policy.
10. Damaged or incorrect orders
Inspect your order promptly after delivery.
If the parcel or a product is damaged, or if you received the wrong product, email bonjour@bonbon-bar.com within 48 hours of delivery.
Please provide:
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Your name and order number;
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A description of the issue;
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Photographs of the parcel, packaging, and affected products.
Keep the contents and packaging until we complete our assessment. We will provide an appropriate solution under our Return and Refund Policy and applicable law.
11. In-store pickup
Pickup is free. Choose pickup at checkout. Orders are usually ready within 24 hours; we’ll email you when yours is ready.
Come to our shop at 406 rue Saint-Sulpice in Old Montréal, between 10 a.m. and 9 p.m., with your confirmation email or order number.
12. International shipping
We do not currently ship outside Canada.
13. Contact us
For questions concerning shipping or a delivery:
Bonbon Bar Inc.
406 Saint-Sulpice Street
Montréal, Québec H2Y 2V5
Canada
Email: bonjour@bonbon-bar.com