Privacy policy

 

Last updated: September 2026

Bonbon Bar Inc. (“Bonbon Bar,” “we,” “us,” or “our”) operates this website, its online store, and its retail locations to provide its products and services (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide secure e-commerce functionality.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, make a purchase, subscribe to our communications, visit our store, or contact us.

1. What personal information means

“Personal information” means information about an individual that directly or indirectly identifies that individual.

Information anonymized in accordance with applicable legal requirements is not considered personal information.

2. Personal information we collect

Depending on how you interact with us, we may collect the following categories of information.

Information you provide

  • Name, email address, and telephone number;

  • Billing and shipping address;

  • Information needed to process an order or payment;

  • Customer account information;

  • Purchase, return, and exchange history;

  • Communication preferences and marketing subscriptions;

  • Messages, requests, feedback, and customer-service communications;

  • Entries or responses relating to contests, surveys, or promotions, when offered.

Payments are processed through Shopify and payment-service providers. Bonbon Bar generally does not receive your complete payment-card number.

Information collected automatically

When you use our website, we or our service providers may automatically collect information such as:

  • IP address;

  • Device type, operating system, and browser;

  • Device or session identifiers;

  • Pages viewed and interactions with the website;

  • Approximate date, time, and duration of visits;

  • The website or link that directed you to our website;

  • Cart, purchasing, and preference information;

  • Approximate location inferred from your IP address;

  • Information collected through cookies, pixels, and similar technologies.

Information received from third parties

We may receive information from Shopify and from payment, delivery, fraud-prevention, analytics, advertising, or social-media providers when permitted by law and by your choices.

3. How we use personal information

We may use personal information to:

  • Process and deliver orders;

  • Process payments, refunds, returns, and exchanges;

  • Create and manage customer accounts;

  • Communicate with you about an order or request;

  • Provide customer support;

  • Personalize and improve our Services;

  • Manage preferences, wish lists, or loyalty programs when offered;

  • Send newsletters, promotions, or marketing communications with any required consent;

  • Measure website use and performance;

  • Understand customer interests and preferences;

  • Detect and prevent fraud, abuse, and security incidents;

  • Protect our rights, customers, employees, and business;

  • Meet accounting, tax, and legal obligations;

  • Respond to court orders, government requests, or legal proceedings;

  • Carry out another purpose compatible with the purposes explained to you, when permitted by law.

We limit our collection, use, and disclosure to information reasonably necessary for the stated purposes.

4. Consent and marketing communications

Where required by law, we obtain your consent before collecting, using, or disclosing your personal information.

You may withdraw your consent, subject to applicable legal or contractual restrictions, by contacting us. Withdrawing consent may limit our ability to provide certain Services when the information is necessary to process an order.

You can unsubscribe from promotional emails by using the unsubscribe link in the message or by emailing bonjour@bonbon-bar.com.

After unsubscribing, you may still receive necessary non-promotional communications, such as order confirmations, delivery notices, or customer-support responses.

5. Cookies and tracking technologies

We use cookies and similar technologies to:

  • Operate the website and shopping cart;

  • Maintain security and prevent fraud;

  • Remember your preferences;

  • Analyze website use and performance;

  • Personalize content;

  • Measure campaign effectiveness;

  • Provide relevant advertising where you have consented.

Some cookies are necessary for the website to operate. Other cookies, including analytics, personalization, and advertising cookies, may be managed through the website’s cookie banner or privacy-preference tool when available.

These technologies can be used to identify a device, determine an approximate location, or create a profile of your preferences and interactions. Non-essential functions that require consent should be activated according to your choices.

You may also adjust your browser settings. Blocking certain cookies may affect the shopping cart, checkout, or other website features.

6. How we disclose personal information

We may disclose personal information to the following categories of recipients when necessary:

  • Shopify, which hosts and operates our online store;

  • Payment processors and financial institutions;

  • Shipping carriers and delivery partners;

  • Information-technology, hosting, storage, and security providers;

  • Analytics, marketing, or advertising providers, subject to consent where required;

  • Customer-service and communication providers;

  • Professional advisers, including accountants, insurers, and legal advisers;

  • Government agencies, law-enforcement authorities, or courts when legally required;

  • Potential purchasers, investors, or advisers in connection with a reorganization, financing, merger, or sale of the business, in accordance with the law.

Our authorized employees and representatives may access personal information only when required for their duties.

We do not disclose your personal information to third parties for their own marketing purposes without your consent where consent is required.

7. Shopify and third-party services

Our online store is powered by Shopify. Shopify processes certain personal information to provide e-commerce, payment, security, analytics, and platform-improvement functionality.

For more information about Shopify’s practices, review the Shopify Consumer Privacy Policy.

Our website may contain links, plug-ins, or integrations provided by external services. When you interact with a third-party service, its own terms and privacy policy may apply. Bonbon Bar is not responsible for the privacy practices of external websites or services.

8. Retention and disposal

We retain personal information only for as long as reasonably necessary to:

  • Provide the requested Services;

  • Manage our relationship with you;

  • Meet tax, accounting, and legal obligations;

  • Prevent fraud and maintain security;

  • Resolve disputes and enforce our agreements.

Retention periods vary depending on the nature of the information, why it was collected, and applicable legal requirements.

When information is no longer required, we securely destroy it or anonymize it in accordance with the law.

9. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include access controls, internal restrictions, Shopify security features, and secure payment-service providers.

No electronic transmission or storage method is completely secure. We therefore cannot guarantee absolute security.

10. Processing outside Québec

Shopify and some of our service providers may process or store personal information outside Québec or Canada, including in the United States or other locations where they operate.

In those circumstances, the information may be subject to the laws of that jurisdiction and may be accessible to its authorities in accordance with local law.

Before disclosing personal information outside Québec, we take the steps required by applicable law to assess and adequately protect the information.

11. Your privacy rights

Subject to the conditions and exceptions established by law, you may request:

  • Access to the personal information we hold about you;

  • Correction of inaccurate, incomplete, or ambiguous information;

  • Deletion where the law provides that right;

  • Withdrawal of your consent;

  • Cessation of dissemination or de-indexation in circumstances provided by law;

  • A computerized copy of certain personal information in a structured, commonly used technological format;

  • Information about the categories of people who have access to your information and applicable retention periods;

  • Additional information about how your information is used and disclosed;

  • The opportunity to ask a question or submit a complaint about our privacy practices.

We may need to verify your identity before processing a request. We will respond within the time required by law. If we cannot fulfil a request, we will explain why when legally required.

12. Children’s information

Our online Services are not designed to knowingly collect personal information from children under 14 without consent from their parent or guardian, except where collection is otherwise permitted by law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

13. Changes to this policy

We may update this policy to reflect changes to our practices, Services, or applicable laws.

The revised version will be posted on our website with a new “Last updated” date. If changes are significant, we will take reasonable steps to notify you where required by law.

14. Privacy Officer

The person holding the highest authority within Bonbon Bar Inc. acts as the person responsible for the protection of personal information unless that role has been delegated in accordance with the law.

To exercise your rights, ask a question, or submit a complaint concerning personal information, contact:

Privacy Officer
Bonbon Bar Inc.
406 Saint-Sulpice Street
Montréal, Québec H2Y 2V5
Canada
Email: bonjour@bonbon-bar.com

Bonbon Bar operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bonbon Bar is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.
How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 438-953-5774 or email us at bonjour@bonbon-bar.com or contact us at Bonbon Bar Inc, 406 Rue Saint Sulpice, Montréal QC H2Y 2V5, Canada.